Shipping Policy

Last updated: 26 October 2026

How we get your hardware to you, what it costs, and what to do if something goes wrong on the way.

1. Order processing

Orders are processed Monday to Friday, excluding UK public holidays. In-stock items are normally dispatched within 1–3 business days of your order being confirmed and payment cleared.

Orders placed after 2:00pm UK time, or over a weekend or holiday, begin processing on the next business day.

Higher-value configurations may be held briefly for a routine fraud and address check. If that happens we will email you; it usually adds no more than one business day.

2. Delivery estimates

Once dispatched, typical transit times are:

• United Kingdom — 2–4 business days
• Europe — 5–10 business days
• United States and Canada — 6–12 business days
• Rest of world — 10–20 business days

These are estimates from the carrier, not guarantees. Customs inspections, weather and carrier backlogs can extend them, and none of those are within our control. Where a delivery date is described as guaranteed, we will say so explicitly on the product or at checkout.

3. Shipping costs

We ship worldwide. Rates are flat by destination, and the full cost is always shown at checkout before you pay — there are no shipping charges added after you place an order.

Free shipping is applied automatically at checkout once your order value passes the threshold for your destination — you do not need a code.

Checkout payments are charged in euros (EUR). Prices may also be displayed in another selected currency for reference. Check the currency and final total before paying. If your payment account uses another currency, your payment provider may apply its own exchange rate and fees.

4. Customs, duties and import taxes

Applicable import duties, import taxes and customs clearance fees for international orders are included in the price you pay us. You should not be asked to pay additional import charges on delivery.

If a carrier or customs authority requests an additional payment, contact [email protected] with your order number and the payment request before paying, so we can resolve it.

We declare shipments accurately and at their true value. We cannot mark an order as a gift or understate its value.

5. Tracking

You will receive a dispatch email with a tracking number as soon as your order leaves us. Tracking can take up to 24 hours to show its first scan. If it has not updated after three business days, email us and we will open an enquiry with the carrier.

6. Delivery addresses

Please check your address carefully at checkout. We can only change an address before dispatch — email us immediately and we will amend it if the order has not yet gone out.

We cannot deliver to PO boxes for higher-value hardware, as carriers require a signature. Some carriers also cannot deliver to freight-forwarding addresses; where an order is sent to a forwarder, our liability ends once it is delivered to that forwarder.

7. If your order arrives damaged

Inspect the packaging before you sign. If the outer box is visibly damaged, note this with the courier where possible.

Report transit damage to [email protected] within 48 hours of delivery, with photographs of the outer packaging, the inner packaging and the item itself. We will arrange a replacement or a refund. Reports made after 48 hours are much harder to claim against the carrier, so please do not delay.

8. Lost shipments

If tracking stops moving, contact us. We will open a carrier investigation, which typically takes 5–10 business days. Once a parcel is formally declared lost, we will replace it or refund you in full.

A parcel marked delivered but not received should be reported within 7 days. We will ask you to check with neighbours and any safe place named by the carrier before we open a claim.

9. Split shipments

Orders containing several items may ship separately, at no extra cost to you, so that in-stock items are not held up. You will receive tracking for each parcel.

10. Questions

Email [email protected] with your order number and we will look into it.

Hardware Computers is a trading name of SALEFORGE LTD, registered in England and Wales, company number 17065254.