Frequently asked questions

Short answers to the questions we get most. For full legal terms, see our Shipping Policy, Returns & Refunds Policy and Terms & Conditions — this page is the quick version.

Ordering & payment

  • What payment methods do you accept?
    Available payment methods are shown at checkout and may depend on your country, currency and device. Card payments are currently processed securely by Nexi, with Google Pay offered where supported. Use only the options shown for your order. Where bank transfer or cryptocurrency is offered, payment must be confirmed before dispatch. We do not store your full card details.
  • Which currency will I pay in?
    Checkout payments are charged in euros (EUR). Prices may also be displayed in another selected currency for reference. Check the currency and final total before paying. If your payment account uses another currency, your payment provider may apply its own exchange rate and fees. Applicable taxes, import duties and customs clearance fees are included in the price you pay us.
  • I made a mistake on my order — can I fix it?
    Email [email protected] immediately. We can change or cancel an order before it dispatches, but not after it has left us.

Shipping & delivery

  • How much does shipping cost?
    Flat rates by destination: UK €9.95, Europe €19.95, US & Canada €24.95, rest of world €49.95 — free automatically once your order passes €199 (€499 for rest of world). Full details in our Shipping Policy.
  • How long will my order take?
    In-stock items dispatch within 1–3 business days. Transit after that is typically 2–4 days in the UK, 5–10 in Europe, 6–12 in the US & Canada, and 10–20 for the rest of the world.
  • Will I be charged customs or import duty?
    Applicable import duties, import taxes and customs clearance fees are included in the price you pay us. You should not pay extra import charges on delivery. If a carrier requests payment, contact [email protected] with your order number and the request before paying so we can resolve it. See our Shipping Policy.
  • How do I track my order?
    You’ll get a dispatch email with tracking as soon as your order leaves us. If tracking hasn’t updated after three business days, email us and we’ll open an enquiry with the carrier.

Returns & warranty

  • What’s your return policy?
    30 days from delivery, no reason required, provided the item is complete and in resalable condition. Email [email protected] with your order number to start a return — full process in our Returns & Refunds Policy.
  • What if my hardware arrives damaged or faulty?
    Email us within 48 hours with photos of the packaging and the item and we’ll arrange a replacement or refund at our cost.
  • How long is the warranty?
    Products carry the manufacturer’s warranty — commonly 12 months on mini PCs, docks and NAS units, though this varies by brand and is stated on the product page where it differs. Faults inside 30 days are replaced or refunded outright; faults after that but within warranty are repaired or replaced, working with the manufacturer where needed.
  • Do I need to back up my data before sending something back?
    Yes. Storage in a returned or repaired unit may be wiped or replaced, and we can’t recover data from it.

Choosing the right hardware

  • I want to run local AI models — what should I buy?
    It comes down to unified memory. Beelink’s Ryzen AI Max+ 395 machines (like the GTR9 Pro) share fast LPDDR5X between CPU and GPU and are a strong, comparatively affordable way to run mid-size local LLMs. The NVIDIA DGX Spark uses the GB10 Grace Blackwell superchip with up to 128GB of unified memory and NVIDIA’s CUDA/NIM software stack, aimed squarely at model development and larger models. Tell us the model sizes and framework you have in mind at [email protected] and we’ll tell you honestly which tier you actually need.
  • What’s the real difference between the DGX Spark and a Beelink AI Max+ machine?
    Architecture and software target, not just price. DGX Spark is an Arm-based NVIDIA platform running DGX OS, built for CUDA workflows and NVIDIA’s AI stack. The Beelink AI Max+ machines are x86 (Windows or Linux) with AMD’s integrated Radeon graphics and ROCm support — more general-purpose, and also capable gaming and workstation machines outside of AI work.
  • Can I upgrade the RAM or storage later?
    Depends on the machine. Most Beelink mini PCs have accessible SO-DIMM and M.2 slots for later upgrades. Machines with soldered unified memory — including the DGX Spark and the higher-end Ryzen AI Max+ configurations — have the memory fixed at time of purchase, since it’s part of the chip package. Storage is usually upgradeable via the M.2 slots even on those. Check the specific product page, or ask us before you order if it matters to you.
  • Do your NAS systems come with drives included?
    Check the configuration you’re ordering — some Beelink NAS units ship diskless (bring your own drives) and some ship with SSDs included; both are listed as separate options on the product page where available.

Account & support

  • Do I need an account to order?
    No, guest checkout is available. Creating an account just makes it faster to check order status and reorder.
  • How do I contact you?
    Email [email protected]. We answer Monday to Friday, 9:00am–5:30pm UK time, and aim to reply within one business day — full details on our Contact Us page.
  • Where’s Hardware Computers based?
    Hardware Computers is a trading name of SALEFORGE LTD, a company registered in England and Wales, company number 17065254.

Can’t find your answer here? Email [email protected] and a person will get back to you — not a bot.